Returns & Warranties

Warranty

All Subaru brand accessory items are sold with our 90-day warranty EXCLUDING items sold in the BARGAIN BIN area of this website, items sold in the BARGAIN BIN section are sold with known defects so these items are sold with a 7-Day warranty

All non Subaru brand accessory items are sold with a 30-Day warranty

In the event of any problem or issue with any part please phone us first (09) 634-0065 as we may be able to resolve your issue for you.

Returns

All Subaru parts sold by us are sold under the Consumer Guarantees Act

Subaru parts can not be returned for credit because you have changed your mind, it is up to you to make sure that you are buying the correct parts, please contact us before you buy if you are unsure.

Electrical items will not be refunded if incorrectly fitted.

New items will not be accepted for credit if the packaging has been opened or damaged, new parts that have been fitted will not be accepted for credit.

Freight will not be refunded unless the item is faulty

No Subaru part can be returned for credit if it has been modified, dismantled or damaged by you.

Parts accepted for return that are not faulty may be refunded if accepted by us for refund less a 20% restocking fee based on the total invoice value including freight.

Do not lose your invoice as it must be presented for any warranty or refund claim, we can not find this for you.
Parts can not be cancelled once dispatched, if you cancel after dispatch the 20% restocking fee will apply to any refund given & freight will not be refunded.

Parts can only be purchased and sent to a New Zealand delivery address, Subaru parts on this web site are NOT for sale to destinations outside of the North and South Islands of New Zealand.

Remember if you have any questions you can phone us (09) 634-0065 but for items listed here all sales must be done through this website and can’t be done over the phone.